Refund policy
1. Overview of the Return and Exchange Policy
In accordance with the EU Consumer Protection Act (EU Directive 2011/83/EU), we offer a compliant return and exchange service to ensure that you as a consumer have full rights of return and exchange after purchase. Within 14 days of purchase, you have the right to return or exchange the product without any reason.
2. Conditions for Returning and Exchanging Goods
Returns or exchanges must be made within 14 days of purchase and the item has not been used or damaged.
Products must remain in their original packaging, unopened, and accompanied by all original labels and accessories.
3. Return and Exchange Process
Please contact us with your order information before returning or exchanging an item.
We will provide you with a return address and instructions for your return.
You can choose to return your item using our return label or by courier service.
Returned goods will be refunded or exchanged after acceptance by us.
4. Refund Processing
Once the returned item has been approved by us, the refund will be made to the original form of payment.
Refund processing time is usually 7-14 business days, which may vary depending on the payment method and bank process.
5. Exclusions
If the item is damaged or there is a problem during shipping, please contact us within 48 hours of receiving the item.