Shipping policy
Thank you for choosing SHWAHUA LIMITED. We are committed to providing you with high-quality wall paintings and ensuring that your orders are delivered safely and on time. Here are our terms and instructions for shipping:
1. Shipping methods
We work closely with reliable shipping partners to ensure that your goods are properly handled during transportation. We mainly ship in the following ways:
Sea transportation: For international orders, we work with professional shipping companies to ensure that your wall paintings arrive safely and on time.
Land transportation: For orders within a short distance, we choose reputable logistics companies to ensure that the goods are delivered to you quickly and safely.
2. Packaging guarantee
To ensure the safety of the wall paintings during transportation, we carefully pack all orders. Each wall painting is protected by multiple layers to prevent damage during transportation. We use high-quality packaging materials such as foam, wooden boxes, bubble film, etc. to maximize the integrity of the product.
3. Shipping time
Domestic orders: Generally, your order will be processed and shipped within 3-7 working days. The specific delivery time will vary depending on your delivery address and the shipping method you choose.
International Orders: International shipping usually takes 20-40 working days, depending on the destination and shipping method. Please note that factors such as customs clearance may affect the overall shipping time.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number, which you can use to check the shipping status of the goods at any time. If there are any problems during the shipping process, our customer service team will always be there to help and support you.
5. Shipping Costs
The shipping cost will be calculated based on the weight of your order, the destination, and the shipping method you choose. When you check out, the system will automatically calculate the corresponding shipping cost for you and display it in the order details.
6. Shipping Risks
Although we adopt the highest standards of packaging and work with reliable logistics companies, there may be some unforeseen circumstances during the shipping process, such as delays caused by weather, traffic or other external factors. We will do our best to cooperate with the logistics party to ensure that your goods arrive as soon as possible.
7. After-sales guarantee
If you find any damage that may have occurred during transportation after receiving the product, please contact us in time and we will provide you with appropriate solutions, including replacement or refund services.
Thank you for your trust and support for SHWAHUA LIMITED. We promise to do our best to ensure that your paintings arrive safely and on time. If you have any questions about transportation, please feel free to contact our customer service team at any time, and we will serve you wholeheartedly.